FAQ

COVID-19 measures

At Sol y Mar Hoteles we have adopted a series of measures that will be applied in accordance with the recommendations of the Ministry of Health and constitute an adaptable guide. More information.

No cancellation fees.

Free cancellation until 6 days before arrival.

Best price guarantee in our official website.

We guarantee the best price through our website. If you find it cheaper we will improve it with an extra 5% discount. (Not applied for collective or group discounts).

Discounts for early bookings and free days.

Our prices include early booking discounts and free nights on your stay. You will find the best price as soon as you book.

Where is Gran Hotel Sol y Mar located?

Gran Hotel Sol y Mar is in Calpe (Alicante), on the seafront of Arenal Bol beach.

Is Gran Hotel Sol y Mar and Adults Only Hotel?

Yes, Gran Hotel Sol y Mar allows accommodation just for adults (+16).

What kind of Awards and Certifications does Gran Hotel Sol y Mar have?

  • Best Hotel of Spain 2019 by Kayak users.
  • Best 4* Hotel in the Valencian Community by Trivago.
  • Included in the top 25 most romantic Hotels in Spain by Tripadvisor.
  • Certified with the Q for Tourism Quality.

Are there Bars and Restaurants in Gran Hotel Sol y Mar?

Yes, in Gran Hotel Sol y Mar are:

  • 360º Lobby Lifestyle (for drinks & snacks) 24 hours.
  • Food Gallery Restaurant – Buffet, to enjoy breakfast, lunch and dinner.
  • Beach Club Restaurant (just open on summertime).
  • Abiss Restaurant gastro Barra (Independent Cuisine)

Is there Spa in Gran Hotel Sol y Mar? Is it included?

Yes, in Gran Hotel Sol y Mar is a Spa and treatment cabins. More than 800 meters of wellness.

This service is not included in the price, unless you book a getaway where indicate that this service is included.

What is close to Gran Hotel Sol y Mar?

Calpe is one of the most beautiful village in Costa Blanca area. It is situated between Altea and Moraira, in the heart of the Costa Blanca. To stand out sorrounding Calpe:

  • The Rock of Ifach
  • Las Salinas
  • The Queen’s Baths
  • Prince of Asturias Ecological Walk
  • The Port
  • The Old Town
  • 14 km of Coves and Sand Beaches.

Is the spa included?

No, the spa is not included in the price unless you book a getaway which expressly states that it is included.

If I purchase a Wellness or Gastronomic getaway, do I have to book to visit the spa in advance?

To visit the spa, you must reserve in advance—call +34 96.583.51.40.

Is the parking included? Can I make a reservation?

The parking is public, and we offer a special price of €14 per 24 hours for our hotel or apartment guests. It is not possible to make a reservation, but there are more than 400 places.

Do the rooms have a double bed? What size are the beds?

The only rooms with a double bed are the junior suites, suites and executive rooms. The rest of the rooms have 2 beds that can be set up as a double bed.

What time can I enter the room?

According to legislation in the Region of Valencia, the official check-in time is 4 p.m.

Am I allowed smoke in the rooms or common areas?

No, you cannot smoke in the rooms nor in any area of the hotel.

Are pets allowed?

Pets are not allowed in the hotel nor the apartments.

What is the check-out time?

The official check-out time is 12 pm.

Are drinks included?

Drinks are not included in the restaurant services.

Can I use the outdoor pool if I am not staying at the hotel?

The outdoor pool can only be used by the guests staying at the hotel.

Is there an indoor pool?

We do not have an indoor pool.

If I have booked a half-board stay, can I choose between lunch or dinner?

Half-board stays include breakfast and dinner. However, you can exchange dinner for lunch if you inform the restaurant in advance.

Is payment by credit card compulsory? I wanted to pay in cash.

To make a reservation, we will need a credit card as a guarantee. However you can pay for your stay either by card or in cash. We do not accept American Express nor Diners Club.

Is the outdoor pool a heated pool?

The outdoor pool is not a heated pool.

 

* It is compulsory to show an Identity Card or Passport valid in the European Union, in accordance with Law 1/92 on the Protection and Security of Cities, for all persons over 16 years of age.