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PRIVACY POLICY

The objective of this policy is to inform interested parties about the different processing treatments performed by this organization through its website which affect their personal data in accordance with the provisions of Organic Law 3/2018, of December 5, on the Protection of Personal Data and the guarantee of digital rights enshrined in Regulation (EU) 2016/679 of the European Parliament and European Council of April 27, 2016.

  1. IDENTIFICATION AND CONTACT DETAILS OF PARTY RESPONSIBLE.
    The organization:

CONSTRUCCIONES Y SERVICIOS SOL Y MAR, S.L.U. B – 46 077 889

– www.granhotelsolymar.com domiciled at C / BENIDORM 1 (03710 CALPE) ALICANTE, contact telephone number: 965830284 and email calidad@groupsolymar.com.

  1. PURPOSES OF THE PROCESSING OF YOUR PERSONAL DATA.

USERS / BROWSERS OF WEBSITE OF PARTY RESPONSIBLE.
We will process your personal data provided through our web forms in order to:

  • Respond to requests, complaints and incidents received through the contact channels incorporated into our website.
  • Understand browser/user behavior in the website in order to detect possible cyberattacks on our site.
  • Comply with the legal obligations directly applicable to us which regulate our activity.
  • To protect and exercise our rights or respond to claims of any kind.
  • Where appropriate, sending commercial communications related to the goods or services making up our activity, and / or news or bulletins related to our sector.

CUSTOMERS:
We will process your personal data provided through our web forms in order to:

  • Manage our commercial relationship.
  • Provide the services contracted with us.
  • Handle procedures related to the delivery and receipt of the products purchased through this website.
  • Carry out administrative, accounting and tax management tasks.
  • Respond to requests, complaints and incidents received through the contact channels incorporated into our website.
  • Understand browser/user behavior in the website in order to detect possible cyberattacks on our site.
  • Where appropriate, to send commercial communications related to the goods or services making up our activity, and / or news or bulletins related to our sector.
  • Comply with the legal obligations directly applicable to us which regulate our activity.
  • To protect and exercise our rights or respond to claims of any kind.
  1. LEGAL BASIS FOR DATA PROCESSING.
    USERS / BROWSERS OF WEBSITE OF PARTY RESPONSIBLE.
  • Within the consent you have given us to process your data for the purposes indicated, the refusal to provide your personal data will make it impossible to process your data for the aforementioned purposes.
  • To comply with the legal obligations applicable to us. In this case, the interested party may not refuse to have their personal data processed.
  • In our legitimate interests to protect our image, business and reputation by avoiding cyberattacks on our website. In this case, the interested party may not refuse to have their personal data processed, although they may exercise, where appropriate, the rights recognised in the eighth section of this policy.

CUSTOMERS:

  • Execution of a contract to which they are a party, or the application of pre-contractual measures. The refusal to provide your personal data will make it impossible to process your data for the aforementioned purposes.
  • Within the consent you have given us to process your data for any purposes not related to the development or execution of the existing contract. The refusal to provide your personal data will make it impossible to process your data for the aforementioned purposes.
  • To comply with the legal obligations applicable to us. In this case, the interested party may not refuse to have their personal data processed.
  • In our legitimate interests to protect our image, business and reputation by avoiding cyberattacks on our website. In this case, the interested party may not refuse to have their personal data processed, although they may exercise, where appropriate, the rights recognised in the eighth section of this policy.
  1. DEADLINES OR CRITERIA FOR CONSERVATION OF DATA.

The personal data provided will be kept for the time necessary to fulfil the purposes for which they were initially collected.
Once the data is no longer necessary for the processing in question, they will be kept duly blocked and where appropriate, made available to the competent Public Administrations and Bodies, Judges and Courts or the Public Prosecutor’s Office, during the period of statute of limitations for actions arising from the relationship with the customer and / or for the legally stipulated retention periods.
Period stipulated for blocking data:

  • THE CIVIL CODE. Between 5 or 15 years depending on the case, according to the provisions of article 1964.2 of the aforementioned legal body.
  • THE COMMERCIAL CODE For 6 years, according to the provisions of article 30 of the aforementioned legal body. It applies with respect to commercial information related to (invoices issued and received, tickets, corrective invoices, bank documents, etc.).
  • THE GENERAL TAX LAW. For 4 years, according to the provisions of article 70 of the aforementioned legal body. It applies to information related to tax obligations.
  1. AUTOMATED DECISIONS AND PREPARATION OF PROFILES.
    The website does not make automated decisions or create profiles.
  2. RECIPIENTS
    During the period of duration of the processing of your personal data, the organization may transfer your data to the following recipients:
  • Judges and Courts.
  • State Security Forces and Bodies.
  • Other competent public authorities or bodies, when the person in charge has a legal obligation to provide personal data.
  • Banks and Financial Entities, in the event that you hire us.
  1. INTERNATIONAL DATA TRANSFERS.
    The organization does not carry out any form of International Data Transfer.
  2. RIGHTS:
    Interested parties may exercise their rights of access, rectification and deletion at any time and completely free of charge, as well as request that the processing of their personal data be limited; they may also oppose it, request the portability of these (whenever technically possible) or withdraw the consent given, and where appropriate, to not be the subject of a decision based solely on automated processing, including profiling.
    To do this users may use the forms provided by the organization, or send a letter to the postal address or email indicated above. In any case, their request must be accompanied by a photocopy of their ID or equivalent document, in order to prove their identity.

In the event that users feel that their rights have been violated with regard to the protection of personal data, especially when they have not obtained satisfaction in the exercise of your rights, they may file a claim with the competent Data Protection Control Authority (Spanish Data Protection Agency), on its website: www.agpd.es.
In compliance with the provisions of Article 21 of Law 34/2002 on the services provided by the information society and electronic commerce, if users do not wish to receive more information about our services, they can unsubscribe by sending an email to the address calidad@groupsolymar.com.

  1. VERACITY OF DATA:
    The interested party guarantees that the data provided is true, accurate, complete and up-to-date; agreeing to inform of any change regarding the data provided through the appropriate channels for this purpose as indicated in point 1 of this policy. They will be liable for any loss or damage, both direct and indirect, that may be caused as a result of the breach of this obligation.
    In the event that the user provides data from third parties, they declare that they have the consent of the interested parties and undertake to transfer the information contained in this clause, exempting the organization from any responsibility derived from the lack of compliance with this obligation. .
  2. SOCIAL NETWORKS
    Social Networks are part of the daily life of many Internet users, and the Entity has created different profiles on some of them for the Entity

All users visiting our website have the opportunity to join our social networks or groups.
However, you must bear in mind that, unless we request your data directly (for example, through marketing actions, contests, promotions, or any other valid way), your data will belong to the corresponding Social Network, so we recommend that you carefully read their conditions of use and privacy policies, as well as, making sure to configure your preferences regarding the treatment of your data.

  1. ENTITIES MAKING UP THE GROUP.

WEB ACTIVITY SOCIETY:

TRADIA HOTEL, S.L.U.                                                      HOSTERLERÍA                          www.suitopiahotel.com

CONSTRUCCIONES Y SERVICIOS SOL Y MAR, S.L.U.           HOSTELERÍA                           www.solymarhoteles.com

CONSTRUCCIONES Y SERVICIOS SOL Y MAR, S.L.U.           HOSTELERÍA                           www.granhotelsolymar.com

CONSTRUCCIONES Y SERVICIOS SOL Y MAR, S.L.U.           HOSTELERÍA                           www.apartamentosdelmar.com

CONSTRUCCIONES Y SERVICIOS SOL Y MAR, S.L.U.           HOSTELERÍA                           www.restauranteabiss.com

CONSTRUCCIONES Y SERVICIOS SOL Y MAR, S.L.U.           HOSTELERÍA                           www.gruposolymar.com

CONSTRUCCIONES Y PROMOCIONES BENACALP, S.L.U.    HOSTELERIA                            www.campingcalpemar.com

TRADIA SUPERMERCADOS, S.L.U. COMERCIO                   ALIMENTACIÓN                        www.supermercadosolymar.com

TRADIA SUPERMERCADOS, S.L.U. COMERCIO                   ALIMENTACIÓN                        www.mymercat.com

  1. MODIFICATIONS / UPDATE
    This privacy policy may be modified / updated depending on the legal requirements established or with the purpose of adapting said policy to the instructions issued by the Spanish Data Protection Agency or changes to our website.
    For this reason, we advise users to periodically visit our privacy policy.
    If you have questions about this policy, you can contact us through the following email: calidad@gruposolymar.com